Terms & Conditions

All prices are in U.S. Dollars

Shipping

Mistress Carrie values your support and business.  We want you happy with your order!  We inspect every item before shipping to make sure it meets our high standards.  If for any reason you rare not happy with your item, please email us at [email protected] 

Orders received are processed within 3 days for shipping.

We ship all order via the US Post Office Priority Mail.  The delivery average is 1-3 business Days. Please plan on extra time during holiday seasons and for Covid-19 delays.

Returns

You may return your item up to 30 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, we canโ€™t offer you a refund or exchange.  

To return your product, you should mail your product to: 

Big Foot First Productions
68 Main Street
Suite #1086
Leominster, Massachusetts USA 01453

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We donโ€™t guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective or damaged.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  If you are approved, then your refund will be processed, and a credit will automatically be processed to your credit card or original method of payment, within approximately 10 business days.