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Korn: Monumental , A Global Streaming Event

April 24 @ 4:00 PM - 7:00 PM

KORN: MONUMENTAL, A GLOBAL STREAMING EVENT – LIVESTREAM FAQ

APRIL 24, 2021 AT 1:00PM PDT / 4:00PM EDT / 9:00PM BST / 10:00PM CEST

FOR ALL MERCHANDISE-RELATED QUESTIONS, PLEASE CONTACT: [email protected]

 

I’ve purchased tickets to KORN: Monumental, A Global Streaming Event. How do I watch it?

  • Click here to log in to the account you created when checking out when you purchased your ticket at www.KornLive.comon Saturday, April 24th at 1:00PM PDT / 4:00PM EDT / 9:00PM BST / 10:00PM CEST.
  • The show will be available for replay until Tuesday, April 27th at 11:59 PM EDT.
  • If you have not created an account, you can do so here with the email you used to place your order. Since this is a live event you will not be able to fast forward or rewind during the initial airing.
  • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.

Can I buy tickets for my friends?

  • Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to http://sn.gl/livestream-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

Can I watch the livestream on my TV?

  • Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.
  • Chromecast instructions:
  • Apple TV instructions:
    • https://support.apple.com/en-us/HT204289
    • (use Safari, the Apple TV share will be on the player)
    • Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble.
    • Please note that iOS devices cannot Cast directly from the web browser to Chromecast. Airplay is only available on certain devices. You can check system requirements here:  https://support.apple.com/en-us/HT204289

Problems with merch/bundle orders

  • Please contact WMG with your full name, what you purchased, order reference number and email address used to purchase your merch/bundle, along with what you need assistance with.

Tell me more about the virtual Meet & Greet

  • This is your chance to have a private, personal chat with KORN! Each call will last approximately two minutes and you’ll receive a video of your M&G after the call, along with the opportunity to take pictures during your virtual conversation. Pick your date & general time at checkout. Your call will be within this timeframe, depending on your place in line during that designated time. You will receive your M&G event information in a separate email from Stage Pilot 24 hours before the M&G, so be on the lookout as your date nears. Reach out to [email protected] with any questions regarding your M&G. You can check out what to expect from your virtual M&G here: https://stagepilot.live/faq.

International Shipping Duties and Taxes

  • Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices.  If duties and taxes are imposed on your order, they are due at the time of delivery.  Please consult your local customs office for more details about your country’s duties and taxes.
  • Per the terms of our return policy, please note that shipping arrangements and costs incurred to return items are the customer’s responsibility.
  • If you only purchased a virtual ticket, this does not apply to you.

I ordered stream merch, when can I expect to receive it?

  • All stream exclusive merch items (t-shirt, hoodie, poster, laminate) are pre-order and will ship on/around May 24, 2021, if not sooner. Virtual Meet & Greet participants will select their M&G time at checkout and receive a detailed email approx. 24 hours before their M&G date and time.

I have another question!

 

TECHNICAL & BROWSER REQUIREMENTS:

To watch a livestream event, please ensure you have the following:

System Requirements:

  • Mac OS X 10.6 or higher
  • Windows 7 or higher

Supported desktop browsers:

  • Google Chrome 45+
  • Mozilla Firefox 49+
  • Safari 10+
  • Microsoft Edge 15+

Supported mobile browsers:

  • Chrome 45+
  • Safari 10+ (iOS)

Internet Connection:

  • 5-10mbps download speed is recommended. Check your connection at SpeedTest.net.

Not Supported:

Details

Date:
April 24
Time:
4:00 PM - 7:00 PM
Event Categories:
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